No. Our caregivers are trained in personal care (bathing, dressing, toileting, meals) and daily living support. They are not medical professionals. They don't diagnose, prescribe, or perform medical procedures. For those, you consult your doctor or a nurse.
We remind clients to take medications and monitor adherence. We do not inject, administer IV, or prescribe. If your loved one needs skilled medication management, consult their doctor or a nurse.
We have caregivers trained in dementia care. Our training covers behavior management, redirection, and safety. However, if your loved one requires psychiatric medication management or specialized behavioral interventions, consult a neurologist or psychiatrist.
Our caregivers call 911 immediately, then notify you and the emergency contact. They defer all medical decisions to first responders and your doctor. The caregiver stays with your loved one until help arrives.
It takes time to transition a client (explanation, setup, etc.). 3 hours ensures continuity and meaningful care delivery. If you need less, we can discuss options.
Yes, we provide care on weekends and holidays at a premium rate. Holiday premiums apply on select holidays.
Late payment fee applies after the due date. Contact us immediately if you have payment issues—we work with clients on hardship cases.
We match based on your needs (experience level), caregiver availability, and geography. We prioritize caregiver-client fit and consistency.
Your comfort is our priority. If you are not satisfied with your assigned caregiver, please let us know right away. We will work with you to address your concerns and, when possible, provide a different caregiver that better fits your needs and preferences
We try. If your regular caregiver is unavailable, we assign a trained backup. We do our best to maintain continuity.
Every caregiver passes face-to-face interview, 2+ verified references, PA State/Federal background checks, and competency verification. Training includes abuse/neglect recognition, infection control, emergency handling, and more.
Call (555) 123-4567, text "CARE" to our number, or fill our contact form. We respond within 2 hours. First call is just a conversation—no obligation.
Typically 5–7 business days: contact → assessment (1–2 days) → care plan (1–2 days) → caregiver assignment (1 day) → start care (1 day).
Medical history, current medications, care preferences, emergency contacts, and insurance info (if applicable). We collect this during the intake and assessment.
Yes. Tell us in writing. We hold the schedule with no penalty. When you're ready to restart, we resume with the same caregiver if possible.
Every caregiver is background-checked, trained in safety protocols, and monitored through incident reporting. You can request check-ins, set up cameras, and contact the agency 24/7.
If something goes wrong, we file a written incident report within 24 hours. You're notified immediately. We investigate and follow up in writing.