You reach out via phone, form, SMS, or chat. Tell us your situation—no pressure, no jargon.
We capture your initial needs and contact info. Response within 2 hours.
5–10 minutes
A SereneCompanion coordinator visits your home. We observe your loved one in their environment and ask detailed questions about their needs, medical history, and preferences.
We complete our assessment form (your intake data + our clinical observations). No surprises—we explain everything.
60 minutes
Based on the assessment, we create a week-by-week schedule showing exactly what your caregiver will do, when, and how. You approve it before we start.
You review the plan. Adjustments are made if needed. You sign off.
24–48 hours after assessment
We assign a background-checked, trained caregiver to your schedule. First visit includes orientation, intro to your loved one, and setup of reporting/communication channels.
Regular care begins with transparent, consistent and open communication. We check in as often as you prefer. Clients and their loved ones are always welcome to reach out with any questions or concerns.
Within 3–5 business days of plan approval